Privacy Policy
Introduction
United Catering Services (“UCS”, “Company”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely, and in compliance with applicable data protection laws.
This Privacy Policy applies to all visitors, clients, users, vendors, partners, and individuals who access or use our website, social media platforms, or any digital services operated by United Catering Services.
While you may browse certain areas of our website without providing personal information, some services may require you to share details such as your name, contact information, or event requirements to enable us to respond to enquiries, provide quotations, manage bookings, or deliver our services.
This Policy explains:
- The information we collect.
- Why we collect it.
- How we use, store, and protect it.
- When we may share it.
- Your rights regarding your personal information.
United Catering Services processes personal data in accordance with applicable laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act).
Scope of this Policy
This Privacy Policy applies to all personal information collected by United Catering Services through:
- Our website.
- Contact forms.
- Event enquiries.
- Client communications.
- Career applications.
- Vendor registrations.
- Social media platforms managed by UCS.
- Other digital or offline interactions related to our services.
It also applies to our employees, authorised representatives, contractors, consultants, technology partners, and service providers who process personal information on behalf of United Catering Services.
This Policy does not apply to information that is publicly available or information required to be disclosed under applicable law.
Information We Collect
Personal Information
We may collect information including but not limited to:- Name
- Email address
- Phone number
- Company or organisation name
- Billing address
- Event venue details
- Event dates
- Guest count
- Communication preferences
- Any information voluntarily provided while making an enquiry or booking
Sensitive Personal Information
Where necessary and with appropriate consent, we may collect limited sensitive information such as dietary requirements, allergy information, accessibility requirements, or other event-specific details required for service delivery.Information Collected Automatically
When you visit our website, we may automatically collect information including:- IP address
- Browser type
- Device information
- Operating system
- Website usage statistics
- Pages visited
- Time spent on our website
Cookies
Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, and enhance our services.
You may disable cookies through your browser settings; however, certain website features may not function properly if cookies are disabled.
Social Media
Our social media pages may include links or integrations with platforms such as Instagram, Facebook, LinkedIn, YouTube, X, Pinterest, and other social networks.
Interactions on these platforms are governed by the respective privacy policies of those providers.
Career Applications
If you submit your resume or employment application through our website or email, your information will be used solely for recruitment purposes and managed in accordance with this Privacy Policy.
Third-Party Links
Our website may contain links to third-party websites.
United Catering Services is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party websites they visit.
How We Use Your Information
We may use your information to:
- Respond to enquiries.
- Prepare event proposals and quotations.
- Manage event planning and execution.
- Communicate regarding bookings and services.
- Process payments and invoices.
- Improve our website and customer experience.
- Conduct customer satisfaction surveys.
- Send updates regarding our services (where permitted).
- Meet legal and regulatory obligations.
- Protect the security of our business and systems.
Sharing Your Information
We do not sell your personal information.
Your information may be shared only when necessary with:
- Authorised employees.
- Event partners and venue partners.
- Technology service providers.
- Payment processing partners.
- Professional advisors.
- Government authorities where legally required.
All such parties are expected to maintain appropriate confidentiality and security standards.
International Data Transfers
Where required for business operations or technology services, personal information may be processed or stored outside India.
United Catering Services ensures that appropriate safeguards are implemented to protect your information during such transfers.
Your Consent
By using our website or providing your personal information, you consent to the collection, processing, storage, and use of your information as described in this Privacy Policy.
You may withdraw your consent at any time, subject to applicable legal or contractual obligations. Withdrawal of consent may affect our ability to provide certain services.
Data Security
United Catering Services maintains appropriate administrative, technical, and physical safeguards to protect personal information against unauthorised access, alteration, disclosure, misuse, or destruction.
Our security practices include access controls, secure systems, employee training, and periodic reviews to maintain compliance with applicable laws.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purpose for which it was collected.
- Meet contractual obligations.
- Comply with applicable legal and regulatory requirements.
- Resolve disputes or enforce agreements.
Information is securely deleted or anonymised once it is no longer required.
Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of personal information.
- Withdraw consent.
- Raise concerns regarding the processing of your information.
Requests may be submitted using the contact information provided below.
Contact Us
If you have any questions regarding this Privacy Policy or our data handling practices, please contact:
United Catering Services
Phone Number: +91-9811003195, +91-9650596119
(Replace with your official privacy or support email if different.)
We will make every reasonable effort to respond to your request in accordance with applicable laws.
Governing Law
This Privacy Policy shall be governed by the laws of India.
Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, India, unless otherwise required by applicable law.